WHAT IS YOUR RETURN POLICY?
Items returned will qualify for exchange or in-store credit only when the return is initiated within fourteen (14) business days from the original date of purchase. Returns submitted after this period will not be accepted.
Refunds will be granted only in the event that the purchased item is sold out and cannot be fulfilled or replaced.
WHAT ITEMS QUALIFY FOR AN EXCHANGE?
To be eligible, items must be:
- Unwashed
- Unworn and unaltered
- In original condition
- With all original tags attached
Items that do not meet these requirements cannot be accepted.
HOW DO I START AN ONLINE EXCHANGE?
Before starting, contact Missing Polynesia to request an exchange. Once we receive your returned item, we will process your exchange and ship out the replacement product.
- Refer to your date of purchase and ensure that your return is initiated within the 14-day return period.
- Make sure your item meets all condition requirements.
- Complete the RETURN FORM and include it with your item.
- Ship your return to the address provided on the form or website.
*Customers are solely responsible for all shipping and handling fees associated with returning products to the store. Missing Polynesia does not reimburse or cover these costs under any circumstances.
DAMAGED OR INCORRECT ITEMS
If your order arrives in incorrect, damaged, or defective condition, please reach out to us right away atinfo@missingpolynesia.comso our team can assist you promptly.
WHAT IS YOUR IN-STORE RETURN POLICY?
For in-store purchases, items may be exchanged or returned for store credit within 14 days of the purchase date, as shown on your receipt.
Items must be returned in original, unworn condition, with tags attached and no alterations.
FINALE SALE ITEMS: Discounted items and select accessories purchased in-store are final sale and cannot be returned or exchanged.
No price adjustments on previous in-store purchases.
WHEN WILL I GET MY EXCHANGED ORDER?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
